Consumer complaints

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The National Board for Consumer Disputes, ARN, is a national agency whose primary task is to impartially review disputes between consumers and business operators.

The review is free-of-charge and is initiated by a report from a consumer. The National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN) decisions are not binding for the parties, but rather formulated as recommendations on how the dispute should be resolved. However the majority of the companies follow these recommendations.

The Board's decisions cannot be appealed, although under certain circumstances they can be reviewed again by the Board. A request for reconsideration must be made in writing and must have been received by the Board within four weeks of the dispute being decided on.

The Board only reviews disputes between consumers and business operators that are established in Sweden.

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Konsument Europa

Konsument Europa offers assistance to local consumers who have disputes with retailers in other EU Member States and to other EU citizens who have disputes with Swedish retailers. Konsument Europa is a part of the Swedish Consumer Agency (Konsumentverket) and a member of the European Consumer Centre Network.

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Responsible: Swedish Agency for Economic and Regional Growth

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